TCS chosen by UK’s Monetary Ombudsman Service to drive digital transformation

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TCS will assist enhance the person expertise on the portal of the Ombudsman, which supplies free and easy-to-use providers that assist resolve complaints amongst customers, small companies and monetary providers companies.

India’s largest IT providers firm Tata Consultancy Providers (TCS) on April 14 stated it has been chosen as a strategic accomplice by the UK’s Monetary Ombudsman Service to speed up digital transformation.

TCS will assist future-proof the know-how capabilities of the Ombudsman with a brand new digital portal that may improve the expertise of complainants and respondents, the corporate stated in a launch. TCS didn’t disclose the scale of the contract.

Saying its choice as a Strategic Companion by the Monetary Ombudsman Service, TCS stated in a press release that working throughout the UK public service sector, the Ombudsman supplies free and easy-to-use providers that profit customers, small companies and companies alike. and helps resolve complaints between monetary providers. companies.

“The Ombudsman has partnered with TCS to reinforce and future-proof the capabilities of its digital providers, to assist it obtain its objective of stopping complaints and unfairness and To offer higher service and assist to our clients.”

TCS will design and implement a brand new greenfield digital buyer portal to considerably enhance the expertise of complainants and respondents. The corporate will even develop and preserve a grievance administration and reporting system to reinforce the general public service providing of the Ombudsman and the group’s efficiency. Commenting on the event, Nicola Wadham, Chief Data Officer of the Monetary Ombudsman Service, stated: “We’re delighted to accomplice with TCS to assist assist the transformation of our service.”

Wadham stated: “By growing entry to our service and bettering our response instances, we share a typical want to create digital channels that make a distinction in serving all of our clients, each companies and customers.”

The contract follows a aggressive procurement course of initiated in July 2021 as a part of the Ombudsman’s dedication to steady enchancment of its know-how and digital providers.

The corporate stated TCS is the most important IT providers supplier within the UK by income, with roughly 18,000 staff, and is a major contributor to the UK financial system and area people initiatives throughout the nation.

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