Samsung fridges topic to lots of of shopper complaints


Samsung Electronics Factory
(Photograph Credit score: A4ASHISHMISHRA / Shutterstock)

Samsung Fridge Shopper Complaints Overview:

  • Who: Shopper Experiences discovered that greater than 600 complaints about Samsung fridges have been filed with the Shopper Product Security Fee between January 2019 and December 2021.
  • Why: Shoppers reported points with dangerous ice makers and failure to keep up correct temperatures.
  • The place: Samsung fridges have been offered in america.

Greater than 600 shopper complaints about Samsung fridges have been filed with the Shopper Product Security Fee (CPSC) between January 2019 and December 2021. In response to Shopper Experiences,

Samsung fridge complaints embrace stories of ice makers malfunctioning and failure to keep up correct temperatures.

Shopper Experiences states that 211 shopper complaints cited meals spoilage and 62 complaints reported meals poisoning.

Samsung reportedly obtained extra complaints throughout this time-frame than some other producer based mostly on publicly obtainable knowledge SaferProducts.gov database.

“The rationale for the sudden improve in stories must be fully impartial of the standard of our merchandise,” Samsung instructed Shopper Experiences. “That is clearly proven within the knowledge you supplied (a reference to the SaferProducts.gov complaints), which collectively reveals dozens of fashions constructed all through the last decade and inexplicably growing issues beginning in 2020.”

Samsung fridges with french doorways aren’t really helpful based mostly on latest shopper survey knowledge

Shopper Experiences checks greater than 20 fridge manufacturers and recommends six Samsung fridges (three top-freezer fashions and three side-by-side fashions). Nonetheless, Shopper Experiences says it doesn’t advocate Samsung fridges with French doorways as a result of an unfavorable reliability ranking based mostly on its most up-to-date member survey knowledge.

Testing by Shopper Experiences is simply carried out on new merchandise which can be bought straight from retailers. New Samsung fridges examined by Shopper Experiences have obtained scores of Very Good or Glorious based mostly on their temperature-related efficiency.

Shopper Experiences says it additionally conducts annual member surveys about customers’ experiences with fridges they’ve bought previously decade.

“We use this knowledge to calculate estimated reliability and proprietor satisfaction scores for fridges, in addition to to determine downside areas with these home equipment,” Shopper Experiences defined.

Member survey knowledge confirmed that Samsung French-door fridges, side-by-side fashions and bottom-freezer fashions had proprietor satisfaction scores of Honest to Poor.

Fb group urged to recall Samsung fridges

In response to Shopper Experiences, a Fb group referred to as Samsung Fridge Recall USA now has greater than 100,000 members.

“Everybody thought [their refrigerator] was [Samsung’s] Solely lemons, after which we began placing all these puzzles collectively,” Fb group admin Tom O’Shea instructed Shopper Experiences. He says the Fb group encourages house owners of Samsung fridges to pursue service claims and search compensation.

Samsung is going through fridge defect class motion lawsuit Points with exterior ice dispensers on fashions with French doorways, together with allegations that ice dispensers leak, produce sludge and extreme fan noise.

one other samsung class motion lawsuit It’s alleged that a few of the firm’s kitchen home equipment have peeled off the “fingerprint-resistant” coating, leaving the “ugly patchwork” of standard stainless-steel and the black coating that hasn’t peeled off.

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