Q&A: TCS Opens in Guatemala as Nearshore Demand Surges


Tata Consultancy Companies (TCS) has chosen Guatemala as its new Latin American location, coming into Central America for the primary time.

The final time TCS expanded into Latin America was in 2012 with its transfer to Peru. However on this new actuality, compounded by the pressures and calls for of the pandemic period, Guatemala has been chosen as the positioning to offer the additional muscle that the Indian powerhouse wants. To keep up its spectacular regional improvement.

Rajeev Gupta, head of TCS’ Nearshore Enterprise Unit for Latin America, tells Nearshore America why Guatemala’s expertise, place and functionality present one other string in TCS’s nearshore bow, as demand for its nearshore providers grows.

Close by America: What have been the main motivations behind selecting Guatemala as TCS’ subsequent step in Latin America?

Rajeev Gupta, Head of TCS’ Nearshore Enterprise Unit for Latin America

Rajeev Gupta: We presently have operations in eight international locations in Latin America, using over 21,000 consultants working for over 300 purchasers. In 2Q21, the sector’s development fee was very robust at over 15%.

The final time we began operations in a brand new nation was nearly a decade in the past in 2012 in Peru. The opening of Guatemala is necessary for us to share and speak about due to the huge expanse of train we undergo when selecting a location to analysis and broaden. Since expertise is the one asset we have now, the nation’s expertise pool and its value-added property that TCS will leverage by working there’s important. These elements assist us decide if that is going to be a long-term initiative on our half.

It took time to judge it. Whereas we have already got a robust presence in each South America and North America, this isn’t the case in Central America. We have been searching for alternatives in a number of international locations however Guatemala matches in with our strategic wants, particularly from a near-term perspective, when it comes to excellent expertise that matches the near-term wants with its bilingual capabilities. There’s additionally important Guatemala’s timezone and cultural similarities.

Guatemala already has an ecosystem of many nearshore-providing organizations, which helps with our penetration.

Maybe most significantly, the assist we have now acquired from the federal government has been glorious. We met with President Alejandro Giammattei and key ministers. Everybody has been extraordinarily useful in getting established within the nation and rising organically from there.

Nearshore America: How well-equipped is Guatemalan expertise for TCS’s wants?

Rajeev Gupta: Proper now we’re specializing in Cognitive Enterprise Operations (CBO), so very domain-intensive again workplace work, together with complicated operations of finance and accounts, human assets, or authorized. Primarily based on our analysis and evaluation, we discovered various skills in Guatemala who’ve these experience, in addition to the accent impartial bilingual skills we want. This makes Guatemala an excellent location to offer CBOs to our US prospects.

I hope that our entry into Guatemala will generate curiosity within the nation amongst different gamers as nicely; We’ll lead the cost – Rajeev Gupta

The rapid ramp up would contain recruitment of round 150 consultants. In parallel, we’re working with different companions to ramp up these plans.

Close by America: How does the pandemic complicate TCS’ new market entry?

Rajeev Gupta: The primary problem is partaking individuals whereas working in a distant vogue. In TCS, we use Safe Borderless Workspace (SBWS) working mannequin. That is particularly necessary for workers who began with us on the pandemic, who do not need the expertise of older workers who have been already related to us, when it comes to our imaginative and prescient, our worth system and TCS their careers. What are you able to provide them? , alternative and studying. The second we have now to ensure these factors are handed on to new individuals who might have by no means been to our bodily services or hung out with their managers, the problem mounts.

The great factor is that our SBWS mannequin is targeted on collaboration in actual time, and dealing in groups in an impartial and agile vogue whereas being joyful and productive.

However all these factors have been as true for Guatemala as they have been for every other nation the place we already had operations.

Establishing a brand new operation brings extra necessities when it comes to organising our unit or addressing operational wants comparable to labor and regulation necessities, constructing relationships with native authorities and establishing shut ties with the nation’s college methods. Different elements comparable to assembly our core values ​​of Company Social Duty. These are steps we are going to proceed to work on in Guatemala.

Close by Americas: How will Guatemala be built-in into TCS’s operational construction and improve the corporate’s regional energy?

Rajeev Gupta: International locations like Mexico and Uruguay are the primary onshore areas for TCS in Latin America until this time. Guatemala provides to this energy. These areas don’t function in silos however complement one another in areas comparable to know-how, area expertise and enterprise continuity to unfold threat. It additionally helps us construct up the ramp up course of sooner, because it offers the muscle tissue we have to be a part of groups and continue to grow on the identical tempo.

Close by Americas: Does TCS’s Entry into Central America Level to Growth within the Area?

Rajeev Gupta: Once we entered Mexico in 2003, we noticed that after we settled down, we noticed different world firms and Indian firms coming into the Mexican market and organising operations there. I hope that our entry into Guatemala will generate curiosity within the nation amongst different gamers as nicely; We’ll lead the cost. In fact, this can be a company-specific technique, however I count on Guatemala to achieve new additions to its IT and non-IT ecosystems. It’s a worth added functionality that we offer to the nation.

In a post-pandemic world we’re seeing huge curiosity from our world prospects, and significantly from North America, to speculate extra severely in nearshoring. We’ve got invested and constructed ourselves in areas comparable to Agile, Cloud, Synthetic Intelligence and the whole digital house. We’ll proceed to speculate and mature our gives from Mexico and Uruguay, or certainly our newest addition from Guatemala. The long run appears vivid for us in Latin America and prospects are accepting what Latin America can provide them.



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