Dallas , He did not get the interview, however he could have moved the needle.
Shopper reporter Steve Noviello was the primary to inform you about Samsung’s failed fridge final 12 months. Now, a federal shopper safety group is stepping up.
Noviello obtained an e mail on January 19, 2022 from the Shopper Product Security Fee, the federal company designed to guard all of us “from unreasonable threat of significant harm from hundreds of merchandise.” They had been updating their media record and needed to know if we wanted something.
Noviello was instantly reminded of individuals like Ruth-Anne McDonald of Roanoke, who had been attempting to repair their defective Samsung fridges for years.
You could bear in mind final 12 months’s report on Fox 4. McDonald’s ice maker was freezing, the unit was leaking and the inner temperature of its fridge positioned the meals in a state unsafe for consumption, no matter what the temperature was set at.
At Fox 4’s request, Samsung instantly dispatched a technician and returned the acquisition value of roughly $3,000 to McDonald’s.
Origin Story: On Your Aspect: Defective Samsung Fridge
On the time, Samsung didn’t give the FOX 4 an interview, regardless of giving us entry a number of instances earlier than discussing different merchandise.
And we could not imagine a recall wasn’t issued after discovering greater than 50,000 members of an internet assist group who shared their very own comparable tales of fridge fires, floods, and spoiled meals.
Dozens instructed Fox 4 that that they had complained to – you guessed it – the Shopper Product Security Fee, or CPSC, the identical company now providing us their assist.
However as quickly as Fox 4 despatched them our report, the CPSC requested “How can we assist?” For “Here is our assertion.”
Twice he declined the FOX 4’s request for an on-camera interview about complaints he is listed on Samsung fridges over time.
CPSC wouldn’t say a lot, besides “CPSC sends discipline investigators to examine merchandise primarily based on shopper complaints or media reviews.” That was on January 28.
Then abruptly in San Bernardino, Calif., a name got here from Amy Ruiz, who final summer time despatched the CPSC a criticism about her Samsung fridge failing, however by no means obtained a response.
“I believed, why am I not listening to any considerations? Not even an e mail addressing it?” she questioned.
The cellphone name was from a CPSC agent who needed to satisfy.
“I used to be stunned that somebody lastly approached me,” Ruiz mentioned.
Inside weeks, the CPSC despatched a discipline agent to Ruiz’s residence. They toured for over an hour. She says she shared about her personal fridge breakdown and fireplace, meals spoilage, and a Fb group that has grown from 50,000 to 100,000 members for the reason that first Fox 4 story aired.
“She seemed shocked, like ‘Wow, I did not comprehend it was that dangerous,'” Ruiz mentioned.
“Why do you suppose a discipline consultant could be a minimum of as stunned by this data as if it had been new?” Noviello requested.
“As a result of he mentioned it was new on his desk, that is what he instructed me,” Ruiz mentioned. “So I believe that is the early stage of lastly it. I am positive it most likely began in late January after I was approached.”
It seems that once we did not get the CPSC Interview, we caught their consideration.
As for Samsung, they’re nonetheless not speaking. He has once more declined FOX 4’s request for an on digital camera interview and we have now not addressed the precise questions we requested him.
As a substitute, Samsung despatched an announcement to FOX 4 that factors to a quantity by shopper index teams for his or her “finest at school” guarantee and customer support.
Whereas Samsung is not speaking to the Fox 4, they’re speaking.
FOX 4 has discovered that Chris Kim, Samsung’s Vice President of Buyer Affairs, had a one-on-one assembly with the admin of that 100,000+ member Fb group simply final week. It is the identical group that guided Samsung by the method of returning greater than $9 million to fridge homeowners — albeit very quietly.
“Samsung Fridge Recall USA Now” Fb Group
CPSC Web site: